Appointments

There are many ways to seek help and advice.

If you are already registered with SystmOnline you can make an appointment via SystmOnline

Appointments are available at a range of times; our aim is to offer a consultation with a health care professional when clinically necessary. Urgent cases are seen within 24 hours, but a doctor may wish to discuss the degree of urgency by telephone prior to booking the appointment. Please call as early as possible to request an urgent on-the-day appointment.

At present appointments can be booked up to 3 to 4 weeks in advance. You may specify a preference for a particular doctor, but this may mean you have to wait longer.

Routine appointments are for 10 minutes duration. Please ensure that separate appointments are made for each person needing to see the doctor/nurse/healthcare assistant.

The surgery provides a free text reminder service for appointments and health campaigns.

Please advise us if you do not wish to be contacted by text message. Equally if you do wish to use this service, please ensure we have your current mobile number.

Please help us

If you are not able to attend your appointment, please let us know in time so that the time can be used for someone else. If you are more than 10 minutes late for an appointment you may be asked to re-book.

Extended opening hours

We work in partnership with neighbouring surgeries to offer increased access to primary care services. Our area ‘Hub’ is located at Rutland Lodge Medical Centre on Scott Hall Road.

Urgent appointments

If you feel that your problem is urgent, we can fit you in to see a doctor on the same day. The receptionist may put you in touch with one of the doctors so that your condition can be assessed.

Chaperone Policy

When you are seeing the doctor or nurse you may be offered a chaperone for certain examinations. This is in line with national guidance to support and protect us all, and relevant staff have been trained in this role. Any patient can request a chaperone; it will not affect their treatment. A doctor or nurse may request a chaperone but will always discuss this with you and you may, of course, refuse. If you would like to discuss the role of chaperones, please ask the doctor or nurse.

Cancellations

If you cannot attend an appointment for any reason, please inform us as soon as possible in order for us to give the slot to someone else.

If you have a dental problem

Unfortunately, we are unable to help if you have a dental problem and so we will ask you to see your dentist. If you are looking for dental care the NHS Choices website can help you find a NHS dentist. For urgent Dental Care please call 111 for the NHS 111 service.

Cancel an appointment

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible by calling 0113 237 1914, in order for us to give the slot to someone else.

Registered for online services?

If you are registered for online services, then you cancel the appointment and re-book all at the same time.

Extended opening hours

The aim of the service is to offer a greater range of appointments for routine problems. The types of problems that can be seen by the extended access service are similar to those that can be pre-booked during normal working hours.

There are a limited number of appointments available.

Extended access booking

Appointments for the extended access service are booked by calling reception on 0113 237 1914.

We work in partnership with neighbouring surgeries to offer increased access to primary care services. Our area ‘Hub’ is located at Rutland Lodge Medical Centre on Scott Hall Road. At present this mainly provides Saturday morning surgeries, but this is expected to expand over time.

The practice offers:

A virtual clinical pharmacist service

This is a telephone appointment for patients who need to speak to a pharmacist regarding a medication issue; but do not need to come to the surgery. The pharmacists can prescribe and organise prescriptions electronically.

A virtual musculoskeletal (MSK) service

This is a telephone appointment for patients who need to speak to an advanced physiotherapist regarding muscle and joint problems. They will issue advice and where appropriate arrange a follow up.

For either of the above please speak to the reception team for further information on how to book one of these appointments.

A virtual mental health support service (Healthy Minds)
This is a telephone appointment for patients aged 18 and over who would like help with emotional wellbeing. It will provide a 20 minute telephone consultation with Healthy Minds Practitioners who will be able to offer support for patients experiencing low mood, stress or anxiety. They will offer support, explore, and develop coping strategies and offer signposting and recommend other support services. Please speak to the Reception team for further information on how to book an appointment.

Saturday and Sunday morning face to face appointments
There are now routine appointments available on Saturday and Sunday morning from 9am-12noon available through our extended access service at:

Rutland Lodge Medical Practice, Scott Hall Road, Leeds, LS7 3DR

This increased availability is an extension of the services offered by your practice and is provided by a range of local clinicians including GPs, nurses, and health care assistants.

Please note, this is not a walk-in service – you still need to make an appointment. Appointments can be made either via your own GP practice or by calling the extended access team on 0113 221 3540 between 9am and 12noon on Saturday and Sunday.

Extended Access appointments are for routine general practice issues and not for urgent care. If your practice is closed and you are unwell, please call NHS 111.

You can watch the extended access video here - Extended Access Video

GP availability

Availability of our Doctors

Details about GP availability can be found on our Opening Times page.