Information about our systems and processes that help us provide the highest quality treatment and care for patients and how patients can give feedback.

Confidentiality

All patients' records on file or computer are completely confidential.

The practice complies with the Access to Medical Records Act, the Data Protection Act and the Freedom of Information Act. Access to patient records is limited to health professionals and administration staff who are bound by a code of confidentiality. In order to maintain confidentiality, test results will only be given to the patients themselves or parents of minors.

CQC information

Information about the practice being a registered provider by the Care Quality Commission.

Under the Health and Social Care Act 2008 every registered provider must have a Statement of Purpose that includes the required set of information about our service. The Statement describes:

  • The Provider's aims and objectives in providing the service.
  • The kinds of service provided.
  • The health or care needs the service sets out to meet.
  • The locations where the services are actually provided or provided from
  • Details from the provider including their legal status, and any manager, including the 'address for service' for all registered persons.

GP earnings

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice. The mean GP earnings figure includes income for all contractors, salaried and locum GPs who worked full or part-time in the practice for a total of six months or more within the financial year.

However, it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.

The average pay for GPs working in Shadwell Medical in the financial year ending 30 June 2019 was £98,251.

Named accountable GP

Every patient at the practice is allocated a named, accountable GP.

This ensures you have a 'usual' GP as a point of contact and to assist with continuity of care. You should always try and see your usual GP, especially for ongoing problems, however we understand this is not always possible which is why there are no restrictions on seeing other doctors.

Patient Charter

This is a summary of our commitment to our patients and what we expect in return:

Rights

  • All patients registered with the Practice will have a named accountable GP, who is responsible for their overall care. However, any patient can see any doctor or nurse they choose.
  • Patients have the right to say if they would prefer to see a particular doctor or nurse. We will always try to accommodate this where possible. However, please understand that ‘continuity of care’ is important, and that seeing the same nurse or doctor for a particular condition can make it easier for both doctor and patient, to ensure that they get the most appropriate care and management.
  • Registered patients are invited to have a health check from time to time. We would encourage patients to take up this service when offered.
  • All patients over 40 are also offered an NHS Health Check every 5 years. Please contact reception on 0113 237 1914 to discuss this.
  • Patients have the right to see their own health records, subject to the terms of the Data Protection Act.

Responsibilities

  • Please arrive on time for your appointment. That way clinics are more likely to run on time.
  • Please inform the practice if you cannot make an appointment or if the appointment is no longer necessary, so the slot can be offered to another patient.
  • Please try and attend the surgery and do not make a request for a home visit unless absolutely necessary. Home visits are for housebound or seriously ill patients.
  • Please allow 2 working days for your repeat prescription to the processed.
  • Please co-operate with all practice staff and treat them courteously. They are trying to help you.
  • The Practice adopts the NHS Zero Tolerance Policy towards all violence and aggression.This policy is for the protection of all NHS staff, but also for the protection of other patients, their families, visitors, etc. Further information is available on the Leeds CCG web site Abuse is not in a day’s work - NHS Leeds Clinical Commissioning Group (leedsccg.nhs.uk).

Suggestions and complaints

We welcome suggestions for improvements to our services.

Your Suggestions

We are always seeking to enhance our service and welcome suggestions for the improvement of the practice and the website. Our address is:

Beverley Knight, Practice Manager, Shadwell Medical Centre, 137 Shadwell Lane, Leeds LS17 8AE. Tel: 0113 237 1914

You Can Also Send Feedback Online:

  • If you register for online services you can also make suggestions about the service given by the practice.

Complaints

Everyone at Shadwell Medical Centre is dedicated to your medical care and endeavours to provide the best service and care possible. Unfortunately, we understand that there may be times when you feel this has not happened. If you have a complaint about the practice, please feel free to talk to one of the Doctors or our Practice Manager. You can do this in person, or by phoning the practice or by writing to us at the above address.

Here is a copy of the practice complaints procedure.